Shipping policy

SHIPPING POLICY

ESTIMATED DELIVERY

Each product page shows its estimated delivery time. Estimates currently range from 7 to 18 business days from the date you place your order, depending on the item.

This is an estimate, not a guaranteed arrival date. Delivery can vary because of the destination, carrier operations, customs processing, holidays, or other shipping disruptions.

SHIPPING RATES AND DESTINATIONS

We offer free standard shipping worldwide to the destinations available at checkout. Estimated delivery is 7–18 business days from your order date.

ORDER FULFILLMENT

PILLARBORNE orders are shipped by third-party suppliers and fulfillment partners from their locations, which may be outside your country.

PILLARBORNE remains your point of contact for order questions, delivery issues, returns, and refunds.

TRACKING

We will email tracking information when it becomes available. A tracking link may take time to show its first carrier update.

DELAYS

If an unshipped order is delayed, we will provide an updated estimate and explain your options, including agreeing to the delay or canceling the unshipped order for a refund.

If your order is overdue or tracking has stopped updating, contact pillarborne@outlook.com so we can investigate.

ADDRESS CHANGES AND CANCELLATIONS

Please check your delivery address before placing an order. Contact us immediately if you need a correction or cancellation.

We will help where possible, but changes may not be possible once fulfillment has progressed or the parcel has shipped.

MISSING OR DAMAGED DELIVERIES

If your parcel is missing, damaged, or contains an incorrect item, email pillarborne@outlook.com with your order number and relevant details.

We will work with the fulfillment partner and carrier to investigate and arrange an appropriate resolution. Our Return and Refund Policy explains remedies for damaged, defective, or incorrect items.

INTERNATIONAL CHARGES

Where international delivery is available, customs duties or import charges may apply. Unless explicitly included at checkout, these charges may be collected by your local authorities or carrier.

CONTACT

Shipping support: pillarborne@outlook.com

Optional hoodie add-ons

These add-ons are optional and can only be purchased with a PILLARBORNE hoodie.

Shipping Protection — $4.99: If your package is lost or damaged, we guarantee a refund of your hoodie order.

30-Day Delivery Guarantee — $4.99: If your order takes more than 30 days from the order date to arrive at your delivery address, we refund the $4.99 delivery-guarantee fee. This guarantee refunds the fee, not the hoodie order price.

Contact pillarborne@outlook.com with your order number to request help or a covered refund. These optional add-ons do not limit your 90-day return policy or any consumer rights that apply to your purchase.